Well, today has been many things.
This morning started off ehh because my subway train was delayed and I had nothing to read! But eventually I got to the office and right away I was instructed of what I would be doing today. I finished the video that is to be posted for Staff Appreciation Day and put it aside for a little while.
Joon, the Cisco specialist, wanted to work with me and teach me more about what he does. He controls and manages a large part of the networking in the office and especially telecommunications, like the telephones. So today he showed me how to handle “tickets” which are requests or terminations of phone users. I learned how to terminate phone users, their voicemails, and Jabber accounts. But we still want the phones to be usable, so there is a specific process. Joon showed me what to do and then wrote down instructions with screen shots so I could follow along in case I got stuck.
Surprisingly enough, it was very interesting to me and I liked being able to help Joon. I got through quite a few tickets and I think I will be working with him tomorrow again. It was different, so I enjoyed it.
I also talked with my Supervisor today who was not exactly clear in what he wanted in the video and left me with the impression that he did not like it. So I do not exactly know what is next. I think he wants Mark and I to take a look at the footage to see if we can enhance the video. Again, not exactly sure what he is looking for. (Also this video is only being seen by the NY office).
ANYWAYS, I had lunch at 1 with Jennifer and Aimee which was good and we made plans for this afternoon. After lunch, I got back to my desk, did some more work, and then I had my check-in with Ina, who works in Human Resources. But right before I left to go see Ina, one of the IT workers made a comment. A comment that I am not fond of. Someone had offered him a cookie and he replied, “I can’t have that. I’ll get diabetes.”(in the most serious tone) And no one corrected him.
So, me being me, I did not get up from my desk but calmly and intimidatingly said, “What did you just say?” He repeated himself. And I said, “No, that’s not how it works.” He tried to argue with me that eventually one day, if he ate so many, he could have diabetes. I said, “No, that’s a stigma.” And he said “what?” and I said “Nothing, you’re typical.”
After that it was silence. Now, this person is a bit of a know-it-all so I did not want to waste my knowledge of diabetes on him. However, it got me thinking.
So I went to Ina’s office, we had a good long talk about my experience so far, and I answered her questions with complete honesty. I told her everything I felt I needed to. At the end, she asked me if I had anything to add, and I had finally thought of something. I asked her what people who work at JDRF are told about diabetes when they begin working here, etc. etc. She explained that more departments know more than others. I told her that my IT guys don’t know much, and that I think that EVERYONE at JDRF should know more. It kind of rubs me the wrong way knowing that a company that has meant so much to me, for so long, the people that work in the Headquarter office, don’t know what diabetes is or isn’t. It’s something to think about. Ina said that it was good feedback so I hope it made a difference.
– the intern with diabetes
My instructions from Joon!